Refund Policy

We invite you to read our refund policy carefully before making a purchase. By placing an order on the site, the user accepts the terms described below.

  1. Right of Withdrawal

In accordance with applicable laws, the user has the right to request a refund within 14 days from the date of purchase or receipt of the product/service, unless otherwise specified for certain items or services.

  1. Refund Requirements

To be eligible for a refund, the following conditions must be met:

  • The product must be unused and in the same condition as when received.

  • The product must be returned in its original packaging (when applicable).

  • For digital services or downloadable content, a refund can only be granted if the download or full access has not yet occurred.

  1. Non-Refundable Products or Services

The following items are not eligible for a refund:

  • Gift cards or promotional codes

  • Services already fully performed

  • Digital products after download or access

  • Customized items made at the customer’s request

  1. Procedure to Request a Refund

To request a refund, the user must submit a request via the contact form available on the site, indicating the order number and reason for the request. After receiving and reviewing the request, we will communicate the outcome via email.

  1. Refund Timeframes

If approved, the refund will be processed within 7–10 business days, and the amount will be returned using the same payment method used for the purchase, unless otherwise agreed.

  1. Shipping Costs (when applicable)

Shipping costs are non-refundable, except in cases of defective products or errors on our part. If the user returns an item, the return shipping costs are the responsibility of the user unless otherwise agreed.

  1. Contact

For more information or assistance with refunds, you can contact us via the contact form available on the site.